A major change to the broadband industry affecting all network operators is coming and coming fast. Based on the new EU Electronic Communications Code (EECC), Ofcom is mandating a new method for consumers to be able to switch their broadband connection, which needs to be in place by 21st December 2020.
The new method will be a "Gaining Provider-led" switching process where the customer is moving between retailers whether they use the same or different access infrastructures (e.g. Openreach to another wholesale platform & vice versa). It even applies to non-fibre or copper infrastructure such as FWA.